Solution to Troubleshoot the “HP Printer Offline” issue


 

Solution to Troubleshoot the “HP Printer Offline” issue

Solution to Troubleshoot the “HP Printer Offline” issue


Even after you have successfully connected your printer, your HP printer may still display the "HP Printer says offline" error message. This means your printer cannot communicate properly with your PC. There are more than one reasons why this error occurs. Here are some of them:
  • Due to outdated drivers
  • Multiple connection problems
  • Wrong configuration error
  • IP address conflict

Fixes for the “HP Printer Offline” issue

Here are some quick fixes you can try to resolve the error from your printer.

Fix1 (Check the Connection Status)

You must first determine if there are any connection problems. If you are using a USB or LAN cable to connect the printer, try reconnecting the cable. You can also try swapping your computer's USB ports or your router's LAN ports.Also, check if the printer is receiving a strong signal. Low signal strength can result in frequent disconnections, causing the printer to go offline. In this case, you can try to reconnect the printer to the Wi-Fi network or connect to a different network if available.

Fix 2 (Use HP Print and Scan Doctor)

HP offers the HP Print and Scan Doctor, a troubleshooting tool that helps diagnose problems with HP printers and offers users possible solutions.
  • Open HP Print and Scan Doctor on the computer.
  • On the main application screen, click the Start button.
  • Select a printer profile > “Next”.
  • Follow the instructions to resolve the issue. 

Fix 3 (Switch to Online Mode)

If the printer was taken offline, it displays the Printer offline message and prevents printing. You can just check it and get back online.Go to the Control panel and then
  • 1. Hardware and Sound
  • 2. Devices and Printers.
  • 3. Right-click the HP printer and select View What's Printing.
  • 4. Tap on the Printer tab.
  • 5. Uncheck Use the printer offline.

Fix 4 (Assign a Static IP Address)

Printers often experience problems connecting to the network wirelessly.First, the computer needs to be connected to the printer with USB. Then follow these steps.open HP Smart on your computer.
  • Select the Printer Settings tab.
  • Under Settings, click Advanced Settings.
  • Select Network from the menu bar.
  • Expand the Wireless (802.11) menu.
  • Choose the network address (IPV4).
  • Check the Manual IP Address check box and assign a manual IP address, subnet mask, and default gateway.
  • You can use the ipconfig and arp -a commands to find out these details.
  • Open a command prompt on your computer.
  • Type ipconfig and press Enter. There you will see the subnet mask and the default gateway.
  • Now type arp -a and press Enter.
  • Assigns a unique IP address that is not in the arp list. In this case, we can assign any IP address that is not in the list and between 192.168.1.1.10.1 and 192.168.10.255

Wrapping Up

To summarize, the HP Printer offline issue is a very common error and can occur to any HP Printer user. Although, the error is not that severe. But needs to be resolved. I hope the above-mentioned fixes have been informative for you. You can contact the HP Support team, if in case the fixes don’t work for you.

 

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